Privacy Policy

1. Purpose of This Policy

This Privacy Policy outlines how Bagsit.co.za handles your personal information in line with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013 of South Africa.

2. What Information We Collect

• Full name, email address, phone number, delivery address
• Payment information (processed securely, not stored)
• Device and browser metadata
• Shopping behaviour and preferences

3. Why We Collect It (POPIA Section 11)

• To process your orders and deliver products
• To provide customer service and support
• To personalise your shopping experience
• To meet legal obligations and detect fraud
• To send marketing with your consent

4. Your POPIA Rights

As a data subject under POPIA, you have the right to:

• Access and correct your personal information
• Object to processing for direct marketing
• Request deletion or destruction of your personal data
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

Email privacy@bagsit.co.za to exercise your rights.

5. Cookies & Tracking

We use cookies and tools (like Google Analytics) to enhance your experience. You can adjust cookie preferences in your browser.

6. Sharing of Information

We only share personal data with trusted third parties (e.g. couriers, payment processors) and only when necessary to fulfil your order or meet legal obligations.

7. Cross-Border Data Transfers

If your data is transferred outside South Africa, we ensure that the receiving party provides an adequate level of protection as required by POPIA Section 72.

8. Data Security

We apply technical and organisational measures (e.g., HTTPS, firewalls, access controls) to protect your data. No system is 100% immune, but we do our best to keep your information secure.

9. Retention Period

We only retain your data for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. tax compliance).

10. Children’s Privacy

Our services are not intended for users under 13 years old. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this policy as laws or business needs evolve. Material changes will be posted here.

12. Contact & Complaints

If you have privacy concerns or wish to lodge a complaint:

Email: privacy@bagit.co.za

Information Regulator (South Africa):
JD House, 27 Stiemens Street, Braamfontein, Johannesburg
complaints.IR@justice.gov.za